User Data Deletion

How to request account & data deletion

1. Step 1

   Send us an email

   Write to help@zooplive.com with your username, and the phone number and email ID on the account.

2. Step 2

   Verification

   We confirm you own the account, then start the deletion.

3. Step 3

   Confirmation

   We email you once the account and its data are gone. Requests are processed within 14 days.

Email us with the details of your account or data deletion request at help@zooplive.com. Include your username, and the phone number and email ID associated with your account — without them we can’t verify that the account is yours.

We process all account and data deletion requests within 14 days of receipt, and confirm by email once it is done.

What data will be deleted?

Once your request is processed, the following data attached to your account is permanently deleted:

• Profile information (name, email, phone number)
• Account credentials
• Order history and transaction records
• Preferences and settings
• Any other personally identifiable information

Some data may be retained where a law or regulation requires it — financial transaction records kept for compliance, for example.

Need help?

Questions about the deletion process go to help@zooplive.com. Our Privacy Policy covers how we handle your data more generally.